Terms and conditions of use
1. Refund and Return Policy
At Jiladiamò Fine Jewellery, all sales are final, except in cases where the product is defective or damaged.
- To qualify for a return or refund, customers must provide a clear video showing the defect upon receipt of the product.
- All items are handmade and often customized, making them unique and not easily replaced.
- Products purchased during discounts, promotions, or sales are considered final sale and are not eligible for returns or refunds.
2. Custom and Handmade Products
Our jewelry is crafted with the utmost care, precision, and attention to detail.
- Due to the personalized and handmade nature of our products, minor variations in design or finish are to be expected.
- These characteristics highlight the craftsmanship and uniqueness of each piece.
3. Shipping and Delivery
- Shipping fees vary based on location and are calculated at checkout. Some products may qualify for free shipping.
- Once an order has been shipped, Jiladiamò Fine Jewellery is not liable for any loss or damage during transit. This responsibility falls under the courier’s scope of service.
4. Payment Terms
- We accept all major debit and credit cards, securely processed through trusted platforms such as Square.
- Full payment is required at the time of purchase, including any applicable taxes and shipping fees.
5. Custom Orders
- Custom orders are non-refundable once production begins.
- Customers must provide accurate details for customization to avoid discrepancies.
6. Product Care
- Proper care instructions are provided with each product. Jiladiamò Fine Jewellery is not responsible for damage caused by improper use, storage, or cleaning of the item.
7. Liability Disclaimer
- While we strive to ensure all descriptions, images, and specifications are accurate, slight variations may occur.
- Jiladiamò Fine Jewellery reserves the right to update product details, pricing, and terms without prior notice.
8. Disputes
- Any disputes will be resolved under the jurisdiction of British Columbia, Canada.
9. Acceptance of Terms
- By placing an order with Jiladiamò Fine Jewellery, you agree to the terms and conditions outlined here.